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What a Journey! Accenture Helps Thomas Cook Become Profitable in a Changing Marketplace: Thomas Cook was losing money; its viability was in question. It decided to outsource everything--HR, F&A, and the IT--to Accenture. Multi-process deals are very difficult and being successful is a milestone. But it worked. Now Thomas Cook is making 83 million pounds profit.
The Euromoney Outsourcing Handbook 2007/08: Foreword by Everest Group's Stephen Dunn and Beth Ellyn Rosenthal - Published by Euromoney Institutional Investor Plc (2007)
Building on HRO’s Cornerstone
Payroll is the most established domain of HRO, yet only a minority of organizations in Europe outsource it. With compliance pressures mounting and globalization speeding up, is it time to rethink an external solution? Reprinted with permission by HRO Europe.
Recruitment Process Outsourcing: Partnership or Process Factory?
As the talent pool contracts in Europe, RPO may be the answer to the recruitment conundrum. Just make sure you’re clear which model best suits your needs. Reprinted with permission by HRO Europe.
Outsourcing Facilitates Airline's Cash Flow for Staying Competitive
Investing in innovation is critical to business success, especially in highly competitive industries such as the airline industry, which was hit hard with cost constraints after the September 11, 2001 terrorist attacks. Yet, British Midland Airways has been innovating and achieved many firsts in service quality. Outsourcing the highly specialized area of revenue accounting had a major impact on cash flow.
Allied Irish Bank Becomes First Financial Institution in Europe to Outsource Global Trade Processing End-to-End: The bank's software provider announced it would no longer support its banking application. AIB had to determine whether to outsource or purchase a new system. Outsourcing was more expensive until ABN AMRO opened an office in India reducing fees by 60 percent. Outsourcing today does much more than save money.
Brewing Up IT Success: Outsource Your Network Globally: InBev, which brews 204 brands of beer including four global brands--Stella Artois, Beck's, Leffe, and Brahma--had specific criteria for its network supplier. It needed someone willing to work together to open new markets like China and Russia. It also wanted someone who could work with its ASP and infrastructure provider. BT fit the bill.
Why it's good to be a programmer in India: Comment and opinion on the latest in outsourcing and offshoring by Mark Kobayashi-Hillary.
As Mid-market Buyers Eye HRO, a Hybrid Model Shows Its Appeal: ERP or proprietary solution? Why not both? With hybrids offering the best of both worlds and mid-market buyers willing to settle for less customisation, look for more of these alternative solutions.
How a Manufacturer Created a Global Help Desk in Three Languages
Change often allows companies to rethink the current ways of doing things. A move caused Essilor, a French eyeglass manufacturer, to consolidate its help desks on two continents into one global point of contact in Brussels.
Open Source Offshore Doubles Cost Cuts For Software Companies
Offshore outsourcing was a key element of start-up Italio. It used 20 software developers from Lohika, an outsourcer in Western Ukraine, and four tech support staff from QASource, a similar company in India, paying half the price of comparable US talent.
The Romanian IT Outsourcing Industry: A Stable Stable of Freelancers for the Online Marketplaces
Small-to-medium businesses in the US are turning to IT experts in Romania. Cost is not the only consideration. They say Romanians are harder working and more reliable with deadlines In addition, they didn't pester them with requests for payment before the job was completed.
Start Up Starts Up Quickly By Outsourcing Its CRM
A start up needed a call-handling process that could route calls based on the skill and availability of the next agent without regard to geography. Outsourcing solved the challenge.
Outsourcing Pushes French Retailer's Web Music Presence to the Top of the Charts
FNAC has been selling music on the Web since the early 1990s. But its site was as up-to-date as a vinyl 45. So it turned to an outsourcer to teach it the latest.
Ukraine: Will the Orange Revolution Boost the IT Outsourcing Industry?
Ukrainian IT suppliers signed new deals in 2005. Will the Ukraine turn into an Eastern European outsourcing hot spot?
Putting Together a Successful Public-Private Partnership
The Land Registry wanted to add PCs to its 24 offices throughout the UK in just eight months. It formed a public/private partnership with HP to get the job done. Outsourcing, however, brought even more benefits to the government agency.
Bulgaria: Eastern Europe's Newest Hot Spot?
Bulgaria is boxing way above its weight. SAP is sending important IT work to its captive in Sofia. Did you know Bulgarian SAT scores rank second in the world? Read why North American and European companies are considering sending ADM work to Bulgaria.
Belarus Attempts to Become the Eastern European Bangalore
Inspired by Indian success, other countries are attempting to find their own niches in IT outsourcing. This story on Belarus is the second in a series on offshore locations other than India.
New Offshore Hot Spots: 2005 and Beyond
The next wave of BPO hot spots could well emerge in 2005 as global corporations rethink their sourcing strategies and look beyond cost as the key driver for outsourcing. Here's our list.
Governments Join Private Sector in HRO Adoption
A new study by the Conference Board and Accenture HR Services discovered four forces came together in 2004 to encourage governments to outsource HR. Here's what's happening.
'X' Marks the Spot: Decisive Moves in Securing an Excellent Outsourcing Alliance Partner
Entering a highly competitive market with a new product can be an enormous resource challenge. Microsoft discovered outsourcing to VMC Consulting was the best solution for this challenge when it launched its Xbox® video game system. (2004)
Outsourcing Keeps the Wheels of Progress on Track in the UK
National Rail Enquiries handles the telephone calls for the British rail system. Before outsourcing, it had trouble just answering the volume of calls. Now its call center has become a strategic driver for better customer service.
How a Drooping Economy Spurred One PC Maker to Improve Customer Care: Tough Times Call for Tough Measures
Gateway closed its Ireland office but still had customers in Europe, the Middle East, and Africa. Outsourcing allowed the computer manufacturer to continue to provide top service through the warranty period.
Abbey National Banks on Innovation by Outsourcing Document Management
A large UK bank had to standardize its mail and document distribution. The outsourced savings topped $1 million.
Cause Celebre: Outsourcing...Changing the Way the Cookie Crumbles
When the business case didn't work for the objectives Rhodia wanted to achieve, it turned to Accenture to provide not only the resources for the strategy but also to bear the risk.
Managed Service Provider Makes Growth Easy for easyCar
A fast-growing car rental agency in London heavily dependent upon eCommerce found outsourcing to an MSP was the best way to ensure reliability.
European Outsourcing Catching Up with U.S.: BPO Becomes the Big Party in Town
BPO in Europe is seen as a significant growth opportunity that could help outsourcing service providers compensate for any slowdown in the ITO market.
The Expanding Territory of Offshore Outsourcing
Suppliers are moving the back office to the four corners of the globe. At the same time, buyers, now firmly committed to offshore solutions, are wrestling with the decision to select a near shore or farshore provider. Here's what's going on in offshore outsourcing.
European Cosmetics Maker Turns to Outsourcing to Enter U.S. Market
A European cosmetics company outsourced its U.S. distribution when it entered
the American market. But it took a couple of makeovers to get it right.
E-Procurement Evolving
in Europe
The outsourcing provider would help its buyers avoid costly purchasing
errors, consolidate purchasing to save money and simplify billing.
The Long Arm of the Law
If there's an ocean of difference between the laws of the two nations,
the transaction must adhere to the stricter set of regulations.
Making The Switch
On-line stock brokerage firms continue to snare market share because traders
like the speed of their transactions.
Outsourcing Helps
European Companies
Businesses today are looking critically at their companies to understand
what is strategic in their organizations.
Whiz Kids Help ASP Race To
Market
SourceGate provides services to Internet Service Providers (ISPs) to help
them develop an additional revenue source.
British Petroleum Keeps Strategic Focus
PricewaterhouseCoopers and British Petroleum. This relationship offers
a highly successful example of BPO value.
Business Process Outsourcing: New Model for Global
Growth
Ton Heijman of PricewaterhouseCoopers discusses the advantages of using
business process outsourcing to help in global expansion.
The Future of Outsourcing in the Investment Banking
Industry
Jeremy Smith of Deutsche Bank discusses the European banking industry's
plans for post-Y2K.
Logistics Operations Are Crystal Clear In Waterford
The art of manufacturing and moving Waterford Crystal.
Making the Move Into the International Market
Dennis McGuire and John Buscher of TPI discuss the uphill battle of infiltrating
the international market.
Moving Through Europe With Dual Force
Jacky Ross of TASCO talks about the formation of her company and its implications
in the European market.
The Push for Progress
Norman Haighton of the Department of Social Security in the UK discusses
outsourcing politics and innovation.
EURO: Ready or Not, Here It Comes
Attorney Richard Lister describes how the introduction of the Euro
will change the face of European outsourcing.
Outsourcing: The First Option
Analyst Michael Corbett contends that companies moving into the global
arena should consider outsourcing before deploying internal resources.
The Rise of Global Business Process Outsourcing
PricewaterhouseCoopers' Joe Vales takes another look at the global implications
in a landmark study on outsourcing.
Navigating Past the Legal Pitfalls
Some basic knowledge of the legal issues which affect deals operated in
Europe.
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