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When it Comes to Outsourced HR and Payroll Systems Management, One Size Rarely Fits All
When Alan Cartwright became the new finance director of Interdean International Relocation, he performed a routine process review. He discovered several operational deficiencies in the company's payroll and personnel management areas. A new provider fixed it all, providing a host of business benefits and savings of 10,000 pounds a year. (2008)

Consolidation in Eastern Europe: Who is Still in the Outsourcing Game?
The fight for IT resources gets tougher across Eastern Europe. In Russia many software development companies have seen more success on the local IT market than abroad. The Russian economy finally showed a need for the talented engineers back home. The Polish IT labor pool is almost exhausted and the outsourcing industry in Romania is sold out. Here's what's happening. (2008)

Outsourcing to Ukraine: Why the US$246 Million Industry Is Expanding to the Provinces
The Netherlands is experiencing a shortage of IT engineers, so ISM eCompany, an Internet solution provider, had to find alternatives to hiring locally. The company looked at 20 countries and came up with India, China, and Ukraine as the top three locations to set up a captive operation. Ukraine turned out to be the best option. Here's why. (2007)

The Two Ways Offshoring Will Change Outsourcing in 2008
Labor will be the driving factor that changes outsourcing in 2008. In the past, the megatrend was to use labor arbitrage wherever possible. Today buyers want to alter how they use employees, changing other services in which labor is a component. And, mature outsourcing relationships are bumping up against the offshore equilibrium. (2007)

BPO Innovation: It's the Technology, Stupid!: Innovation is outsourcing's new buzz word. However, it's a lot easier to talk about innovation than do it. SAP's Gianni Giacomelli discusses the techniques that work and the traps to avoid. (2007)

How a Swiss Company Selected Its Offshore Location: Telekurs Financial, which provides real-time data to the world's largest banks, was still entering data manually. It clearly needed to offshore to speed up and improve the process. But where should it go? This is its story. (2007)

European and Worldwide Knowledge Process Outsourcing Trends: Knowledge Process Outsourcing may become the fastest-expanding outsourcing initiative in the next 12 months, especially across Europe. Here's what you need to know about KPO trends, the value proposition, and how to select a KPO service provider. (2007)

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Past Webinar Handouts and Recordings

Impact of Market Trends on Desktop and Helpdesk Provisioning - Download the deck from Everest's February 20, 2008 webinar. - February 2008

2007 US ISV Market Report - The research examines the state of outsourcing in the ISV sector, including when, where and why companies choose to outsource software development as well as to identify best practices that would ease and guide ISVs through various stages of their outsourc... - December 2007

Fertile Ground for a Common European HR Outsourcing Market - Europe today represents a very different business environment compared to the way it looked even five years ago. This White Paper discusses the key characteristics of the European HRO market, how it has evolved, different buyer segments, the importance of ... - February 2007

Trend Report: The Hybrid Model--Solution for Challenges in Managing an Offshore Captive Center - This paper discusses four key challenges and best practices in managing an offshore captive center, along with the trend of using a hybrid model (part captive, part outsourcing) as the solution. - July 2006

The European Directive and Global Data Transfers - The European Commission recently changed the regulatory landscape regarding global personal data transfers. This Baker & McKenzie client alert describes various solutions to meet the new rules. - February 2005

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