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How Outsourcing HR to a Single Provider Helped a Company with Offices as Large as 200 and as Small as One
Steelcase has offices in 20 countries. Some have payrolls of 200, others just one. Every country has different labor laws. Language is also an issue. Outsourcing to just one provider solved the language and legal challenges and gave Steelcase a unified look at its payroll. (2010)

Outsourcing Allows Back-up Services Provider to Retain Market Leadership
Web 2.0 created a dilemma for Intronis, a provider of online data back-up systems. Its customers needed the software to back up their burgeoning data faster. Its proprietary software was increasingly unable to accommodate their needs and it didn't have specs for a fix. Outsourcing to Exigen saved the day. (2009)

UK Insurance Company's Outsourcing Success Combines Cost Savings with Long-Term Efficiency Increases
Changes in technology and the business landscape and new government regulations forced Equity Insurance Group to implement strategic changes to remain competitive. Offshoring to WNS was so successful the parties added gain-sharing in the second contract. (2009)

Outsourcing Provides a New Method for Customer Service for Online UK Retailer Using Home-Based Agents
High-level customer service is essential for online. Ramping up and down call center staff due to seasonal fluctuations make it challenging to provide the kind of top-notch customer service this segment expects. Shop Direct tried a new approach for the UK: using home-based agents. Here is its success story. (2009)

How Accenture Maintained Business as Usual While Rearranging Everything Else
South West Water provides water and sewage to 1.6 million customers in the U.K. During the transition, South West Water was adamant that anything other than business as usual was completely unacceptable — even though Accenture was implementing new processes and shipping work across the globe. The result: Complaints about billing are down by 20 percent. (2009)

How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work
Unilever Europe has 80 factories in 24 countries. The division used 18 ERP systems and hundreds of different finance processes, which led to high costs and varying reliability. IBM turned the organization upside down. This contract is groundbreaking in the FAO BPO sector in Europe in both size and scope. (2009)

Teaming with the Right Provider Enables Application Developer to be First to Market
Mitek Systems had a great idea: the applications developer wanted to turn camera phones into scanning devices so customers could make payments and deposit checks. However, the company lacked the internal staff to develop the application which had to work on four disparate systems. Outsourcing was the answer. (2009)

Nearshore and Domestic Locations Spearhead Increased Call Center Outsourcing
Offshore activities are nothing new for Europe. But what’s new is nearshoring is now starting to be internal to the EU, especially in Eastern Europe. Read why this is happening, what kinds of work are best for this region, and which suppliers are currently dominating the landscape. (2009)

Eastern European Trends in Software Outsourcing Services
Offshore activities are nothing new for Europe. But what’s new is nearshoring is now starting to be internal to the EU, especially in Eastern Europe. Read why this is happening, what kinds of work are best for this region, and which suppliers are currently dominating the landscape. (2009)

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Past Webinar Handouts and Recordings

The Right Offshore Location May be Closer than You Think - In offshore outsourcing it's rarely a good idea to "put all of your eggs in one basket." The key is finding the right solution for a business' needs. - November 2008

Supplier Corner: Helping Companies Buy Better - Guy Strafford, client services director of buyingTeam, a UK-based procurement outsourcing service provider, says "most people don't negotiate or buy particularly well." But that's why buyingTeam exists. Its specialists keep abreast of constantly changing m... - June 2008

Fertile Ground for a Common European HR Outsourcing Market - Europe today represents a very different business environment compared to the way it looked even five years ago. This White Paper discusses the key characteristics of the European HRO market, how it has evolved, different buyer segments, the importance of ... - February 2007

Trend Report: The Hybrid Model--Solution for Challenges in Managing an Offshore Captive Center - This paper discusses four key challenges and best practices in managing an offshore captive center, along with the trend of using a hybrid model (part captive, part outsourcing) as the solution. - July 2006

The European Directive and Global Data Transfers - The European Commission recently changed the regulatory landscape regarding global personal data transfers. This Baker & McKenzie client alert describes various solutions to meet the new rules. - February 2005

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